Returns

RETURNS

We accept returns of some items up to 30 days after the date of purchase. Products must be in their original packaging and in re-sellable condition to avoid re-stocking fees. Due to personal hygiene, some items are only returnable when they are sealed in original package.

RESTOCKING FEES

Opened products will incur a 15% restocking fee.

REFUNDS

Returns will be processed via the original method of payment you used to make your purchase. The full amount of the order, minus any restocking fees that may apply, will be refunded.

RETURN PROCEDURE

Upon receiving your shipment, we recommend checking it for damage and to confirm that you have received everything that you have ordered.

To submit a return claim, simply fill out the form on the bottom of this page.

RETURN SHIPPING

You will be responsible for any return shipping costs incurred on return orders.

Return Request Form

To request a return for all or part of an order placed through our online store, please fill out the form below. Your request will then be reviewed and you will be emailed with further instructions.  Note that if you’re requesting a return due to damage done in shipping, you may be asked to email photos of the damage in question.

About Us

With four locations and over 140 years of industry experience, we truly are your local Home Health Care experts.

 

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Peterborough

Phone
(705) 304-2000
Fax
(705) 304-2001

Napanee

Phone
(613) 308-9100
Fax
(613) 354-1482

Toll-Free

1 (855) 204-2104

Online Store

1 (855) 204-2104

Kingston

Phone
(613) 766-1365
Fax
(613) 766-5738

Belleville

Phone
(613) 779-0415
Fax
(613) 779-7032

St. Catharines

Phone
(289) 786-0088
Fax
(905) 688-3230